To provide an Asynchronous Visit and prescription fulfillment, Mojo Health Inc. (operating the platform at joinmojohealth.ca) collects information you provide directly, including your name, date of birth, province of residence, your health intake answers, identity verification documents, and payment information.
We use your information to facilitate Asynchronous Visits and prescription fulfillment. Access to your information is limited to the people who need it to deliver your care: the assigned licensed physician, the dispensing pharmacy, and Mojo Health administrative staff only.
Mojo Health does not sell patient data to third parties.
Your information is encrypted in transit and at rest and stored with our secure cloud service providers, which may be located in the United States. When stored outside Canada, it may be subject to the laws of that country. We protect it with contractual and technical safeguards and handle it in accordance with PHIPA and PIPEDA.
Active patient records are retained for 10 years in accordance with Ontario medical record retention requirements, after which they are securely destroyed.
You have the right to:
To exercise any of these rights, or to make a privacy complaint, contact our Privacy Officer at info@joinmojohealth.ca.
We use a small number of trusted service providers for secure cloud hosting and data storage, payment processing (PCI compliant), and email delivery. They may only use your information to provide these services to us.
Mojo Health uses only strictly necessary cookies required for the platform to function — specifically, authentication session cookies to keep you securely logged in, and payment processing cookies set by our payment processor for fraud prevention during checkout. We do not use advertising, marketing, or third-party tracking cookies, and we do not sell or share cookie data with third parties. Because these cookies are strictly necessary for the service to operate, no separate consent banner is required under Canadian privacy law.